We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal information including:

 

We only collect information that is reasonably necessary to provide our products and services

We collect information directly from you when you:

• Contact us by phone, email, or online form
• Request a quotation
• Purchase products or services
• Engage us for support or consulting services
• Subscribe to newsletters or marketing communications
• Visit our website

 

In some circumstances, we may receive information from third parties where authorised by you or where required to deliver our services.

How We Use Your Information

We use personal information to:

• Provide IT support and professional services
• Supply products and manage orders
• Prepare quotations and proposals
• Manage customer relationships
• Process invoices and payments
• Communicate service updates and important notices
• Improve our services and website
• Meet legal, regulatory, and contractual obligations

We will not sell your personal information to third parties.

Use of Third-Party Services

To provide our services, we may use trusted third-party platforms, including cloud, security, backup, monitoring, accounting, communication, and business management systems.

These providers may process personal information on our behalf. We take reasonable steps to ensure they appropriately safeguard information and only use it for approved purposes.

Use of Artificial Intelligence (AI)

Aureole Systems may use commercially available artificial intelligence (AI) tools to assist with activities such as drafting documents, analysing information, summarising content, improving productivity, and supporting internal business operations.

Where AI tools are used:

• Human review and oversight are maintained.
• We seek to minimise the use of personal information wherever practical.
• We do not intentionally provide sensitive personal information to publicly available AI services unless appropriate safeguards, permissions, or legal requirements are satisfied.
• AI-generated content may be reviewed, verified, and amended by our staff before use.

Our use of AI is guided by privacy, security, and confidentiality obligations. The OAIC recommends organisations be transparent about the use of AI involving personal information, and we are committed to doing so.

Overseas Disclosure

Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information receives appropriate protection consistent with Australian privacy requirements.

Website Analytics and Cookies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

These technologies may collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website

You can control cookies through your browser settings.

Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Measures may include:

• Access controls
• Multi-factor authentication
• Security monitoring
• Data backup systems
• Staff training and awareness
• Secure cloud platforms and business systems

No method of transmission or storage can be guaranteed to be completely secure, however we work to maintain appropriate security practices.

Access and Correction

You may request access to personal information we hold about you.

If information is inaccurate, incomplete, or out of date, you may request that it be corrected.

To make a request, please contact us using the details below.

Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

https://www.oaic.gov.au